Refund policy

  • Returned and reimbursements

    The customer may request the return and/or any replacement in the only three cases listed below.

    In the case of reimbursement, this will take place using the same payment method used by the customer for the order. The refund will be carried out within 10 (ten) working days from the acceptance of the same by Colavita.

    In the event of a bank transfer, the customer will provide the bank details on which to obtain the refund (holder of the account, name and address of the bank, IBAN). In this case, the refund will be carried out within 10 (ten) working days from the reception of all the information necessary for the payment of the sum.

    The re -credited to the customer's account will take place according to the timing provided by the selected payment method or by the bank.


    6.1 Replacement or reimbursement of product damaged to delivery


    If the shipment has been received correctly and were delivered by the damaged package courier, broken or stained by any product leakage, the customer is required to reject the shipment, expressly indicating the relative reason on the courier's delivery form.

    In the event that the shipment was multiple hills and not everyone was damaged, the customer has the right to refuse the delivery and reject the shipment of the damaged package only, signing the courier's delivery form by placing a reserve and indicating the number of damaged hills and rendered.

    The damaged product will be replaced by Colavita without any cost for the customer, within 10 (ten) working days from delivery. If the product to be replaced is exhausted, the customer will be contacted promptly by Colavita to alternatively agree on the replacement with another product of equal value or the reimbursement of the price paid.

    The shipping costs for the return of the damaged package, for the possible return to the customer of the products to replace and any costs for the refund of the price are borne by colavita.


    6.2 Replacement or reimbursement of non -compliant product

    In the event that the Customer finds a defect in the product, he is required to communicate it promptly to Colavita through the Customer Service, reporting the problem encountered and specifying the name and surname, order number, detailed description of the defect found, providing photographs in support, as well as to make the product deemed defective available to Colavita.

    Colavita will verify the defects complained by the customer who, if found, will entitle the replacement of the product, after communicating to the customer's email address.

    The customer will be required to follow the indications provided, to pack the items received safely (possibly in the original packaging), apply the shipping label on the packaging and insert the compliance request inside.

    Colavita replaces the defective product at its own expense and supports the costs of the return. In the event that the products initially requested by the customer were exhausted, Colavita reimburses the sum paid by the customer.


    6.3 Right of withdrawal for rethinking

    The customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any criminal, without prejudice to the cases of exclusion provided for in point III. To exercise this right, the Customer must send a communication to Colavita, using the downloadable form here, within 14 days from the date of receipt of the products or at any time before their reception.

    This communication must be sent by registered letter with return receipt and/or PEC, addressed to:

    C.A. Customer care

    Colavita S.p.A.

    Via Laurentina Km 23

    00071 Pomezia (RM)


    The Colavita Customer Service will, once the communication is received, to open a practice for the management of the return and to communicate to the customer the instructions on the way of returning the products, which will take place by courier indicated by Colavita itself.

    The right of withdrawal is governed by the following conditions:


    1. The right applies to the product purchased in its entirety; Therefore, if the product is made up of multiple components or parts, it is not possible to exercise the withdrawal only on part of the product purchased.
    2. II. In the event of exercising the right of withdrawal, Colavita will reimburse the customer the entire amount of the goods made, excluding the shipping costs where provided, within 14 days from the date on which the communication of withdrawal was received, without prejudice to the right of colavita to suspend the payment of the reimbursement up to the actual reception of the goods. The refund will take place according to the methods described in these General Conditions.
    3. III. In addition to the cases indicated in point 1 of these General Conditions, the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:

    - order of products made to measure or clearly customized;

    - order of products that risk deteriorating or expires quickly;

    - Order of sealed products that do not lend themselves to being returned for hygienic reasons or connected to health protection or that have been opened after delivery.

    With reference to the cases of exclusion of the withdrawal listed above, the customer, in particular, is informed and accepts that among these all food products include, as the characteristics and qualities of these types of products are subject to alteration also as a consequence of one not appropriate conservation. Therefore, for hygiene and customer protection reasons, the right of withdrawal is applicable only for the products purchased on the site that can be returned to colavita and put back on the market without dangers for the health of consumers (such as books, gadgets, tools for cooking, etc.).

    In cases of exclusion of the right of withdrawal, Colavita will return the products purchased and made by the customer to the Customer, charged with the same expenses, or to dispose of them where necessary.


  • Exclusion of liability in case of force majeure
  • In no case can Colavita be held responsible for the non -fulfillment to any of the obligations deriving from these general conditions of sale in the event that the non -fulfillment is caused by fortuitous and/or force majeure, including, by way Meryly exemplary, natural catastrophes, terrorist acts, network malfunctions and/or blackouts.


  • Suspension of the service
  • Colavita reserves the right to temporarily suspend, without any prior communication, the operation of the site for the time strictly necessary for the necessary and/or appropriate technical interventions to improve the quality of the services offered.
    Colavita may, at any time, interrupt access to the service offered on the site to the customer, if motivated reasons (safety or violations of confidentiality or for undue use of the site), giving in this case timely communication.


  • Legal guarantee and conformity defects
  • In the event of defects in conformity of products sold, the customer must immediately contact the customer service and applies the provisions of point 6.2 of these General Conditions.

    The legal guarantees provided for in articles 129, 130 and 132 of the consumer code apply to the sale of the products. The customer is entitled, by his choice and on condition that the type of product allows it, to restore, without expenses, the compliance of the product by repairing or replacement, or to an adequate reduction in the price or the termination of the contract.

    The Customer lapses from these rights if he does not report the defect of conformity to the colavita within 2 (two) months from the date on which he discovered the defect, provided that it is not the product which by nature is perishable or subject to expiry In a shorter term, in which case the defect must be reported within this reduced term.

    The legal guarantee covers all the products that present a defect of conformity existing at the time of delivery and that occur within 24 (twenty -four) months from the date of purchase.


  • Errors and limitations of responsibility

    The information relating to the products provided through the site are constantly updated. However, it is not possible to guarantee the complete absence of errors of which Colavita cannot be considered responsible, except in case of willful misconduct or gross negligence.

    Colavita reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update the information at any time without prior communication, without prejudice to the customer's rights pursuant to these General Conditions and the consumer code.

    Except for willful misconduct or negligence, any customer's right is excluded to compensation for damages or to the recognition of compensation, as well as any contractual or non -contractual liability for direct or indirect damage to people and/or things, caused by the failure to accept or evasion, even partial , of an order.

    Colavita promotes the responsible consumption of alcohol and excludes any liability against it, except for malice or gross negligence, in the case of purchase made by minors of 18 years. By purchasing any alcoholic product he declares to be of age as per art. 7 of Legislative Decree 158/2012.


  • Complaints
  • Any complaint must be forwarded to customer service by writing to the address or by registered letter with return receipt and/or PEC to the following address:

    C.A. Customer care

    Colavita S.p.A.

    Via Laurentina Km 23

    00071 Pomezia (RM)


    Colavita will process the customer's personal data in full compliance with the applicable legislation on the subject and in accordance with his own privacy policy that the customer declares to have read and to accept fully.


  • Applicable law and competent hole
  • The sales contract between the Customer and the Colavita is understood in Italy and regulated by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these general conditions or individual purchase orders if the customer is a consumer pursuant to the consumer code, the forum of its Municipality of residence or of domicile if located in the Italian territory; In all other cases, the territorial competence is exclusively that of the Velletri forum.


  • Closing rules
  • These General Conditions of Sale are regulated by Italian law and in particular by the Legislative Decree 6 September 2005 n. 206, on the Consumer Code, with specific reference to the legislation on distance contracts and by the Legislative Decree 9 April 2003 n. 70 concerning electronic commerce, where applicable.

    The general conditions of sale can be periodically modified according to the development of the market, as well as in compliance with any updates and legislative changes. Each update and modification will be regularly published on the site and colavita invites the customer to periodically check these updates and changes.